Terms of Use
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Terms of Service
The Terms of Service herein referred to as "TOS" constitutes the entire agreement between you and Dorm Mom and governs your use of the Service, superseding any prior agreements between you and Dorm Mom (including, but not limited to, any prior versions of the TOS) and any prior representations by Dorm Mom. The laws of the State of New York, U.S.A, shall govern the TOS and the relationship between you and Dorm Mom, without regard to its conflict of law provisions. You and Dorm Mom agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Erie, New York, U.S.A. The failure of Dorm Mom to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the TOS must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the TOS are for convenience only and have no legal or contractual effect.
Last updated: October 26th, 2021
Dorm Mom, Inc. provides the following service to you, subject to these Terms of Service ("TOS"), which may be updated periodically without prior notice. You can review the current version of the TOS at: https://www.dormmom.com/legal/tos.aspx. Failure to comply with these TOS may result in service termination and account revocation.
Dorm Mom is a web-based service that allows its users to order laundry services, dry cleaning services, room/apartment cleaning services and grocery delivery service. User order and personal information may reside on Dorm Mom's servers or on the servers of a third party.
Account registration and verification is required in order to place an order with Dorm Mom. During registration, all users are required to provide accurate, complete and current information about themselves in all required fields. Should any of your own information change after submitting it to Dorm Mom, you are required to update that information as soon as possible. Should Dorm Mom suspect that your personal information is not complete, current, or accurate, your account may be subject to suspension or termination. Should you feel that Dorm Mom's privacy policy is not sufficient for you to complete the registration form truthfully, please email your policy concerns to privacy@dormmom.com. Users under 18 years of age are required to have a parent or guardian review and complete the registration process, which may include age verification steps in addition to the standard process.
You can connect your Dorm Mom account to Facebook, Google, Twitter and Instagram here on referred to as "Social Media". If you choose to connect, you'll be able to take advantage of various social features we will be creating as part of the Dorm Mom service, as well as features available on Social Media. These features will be designed to share information with others - the essence of social media. For example, your friends and others who have access to view information about you on Social Media will be able to see (on Social Media and on Dorm Mom) that you're a Dorm Mom member as well as what services you have purchased, viewed, reviewed, and other information about your use of the Dorm Mom service. You'll also be able to see similar information about your Social Media friends who are connected with Dorm Mom. In addition, Dorm Mom may personalize and otherwise enhance your experience based on your Social Media information, such as your basic information, and "Likes." Please pay careful attention to your Social Media settings in "Your Account" as well as your Privacy Settings in Social Media which will impact this feature and may give you some control over the information that is shared and who it is shared with. Also, please see our Privacy Policy to learn more about the scope, extent and uses of information we gather.
While we hope that you find the Social Media feature to be a great way to share information, you may nonetheless disconnect your accounts at any time by clicking on the "Your Account" link, selecting the "Account Settings" link and selecting the "Apps" link and then selecting "Disconnect." Social Media may also offer ways to manage the information you share with Dorm Mom. See the Social Media website for details.
BY CONNECTING YOUR DORM MOM ACCOUNT TO YOUR SOCIAL MEDIA ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS, INCLUDING TO Social Media (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON Social Media AND YOUR ACCOUNT SETTINGS ON Dorm Mom). IF YOU DO NOT WANT INFORMATION ABOUT YOU TO BE SHARED IN THIS MANNER, DO NOT USE THE Social Media FEATURE. We and Social Media are continually making changes and improvements to this feature, and therefore the available features and information that is shared may change from time to time. These changes may take place without notice to you and may not be described in these Terms of Use.
Dorm Mom may store users' personal information when orders are placed through this webiste. This information includes but not limited to first name, last name, shipping and billing addresses, credit card information and other information necessary to provide needed services.
Your use of the Service is subject to Dorm Mom's privacy policy. For information on Dorm Mom's privacy practices, please see the entire privacy policy at https://www.dormmom.com/legal/privacy
You agree to indemnify and hold Dorm Mom, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any alleged claim or demand, including reasonable attorney fees, made by any third party due to or arising out of your Content, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of any rights of another, whether you are a registered user or not. The user is solely responsible for his or her actions when using the Service, including, but not limited to, costs incurred for Internet access.
You acknowledge that Dorm Mom may be required to send you emails regarding your use of the Service; however, we will never ask you to submit additional personal information or to verify the status of information related to your account in any such email. You acknowledge that Dorm Mom may establish limits concerning use of the Service and may modify these limits at any time.
Dorm Mom reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. You agree that Dorm Mom shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
You agree that Dorm Mom, in its sole discretion, may terminate your password, or account, and remove and discard any content within the Service, for any reason, including and without limitation, the lack of use, or if Dorm Mom believes that you have violated or acted inconsistently with the letter or spirit of the TOS. Any contracts, verbal or written or assumed, in conjunction with your deleted journal and all its parts, at Dorm Mom's discretion, will be terminated as well. Dorm Mom may also, in its sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that Dorm Mom may immediately deactivate or delete your Dorm Mom account and all related information. Dorm Mom reserves the right to bar any further access to such files or the Service. You agree that Dorm Mom shall not be liable to you or any third-party for any termination of your access to the Service.
A partial list of U.S. trademarks owned by Dorm Mom follows. Any questions concerning the use of these trademarks or whether a trademark that does not appear on this list is a trademark of Dorm Mom should be referred to Dorm Mom Legal at info@dormmom.com. Failure of a mark to appear on this page does not mean that Dorm Mom does not use the mark nor does it mean that the product is not actively marketed or is not significant within its relevant market. Any trademarks followed by ® are registered trademarks of Dorm Mom in the United States; all others are trademarks or common law marks of Dorm Mom in the United States.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
- YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Dorm Mom EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
- While Dorm Mom will try to provide the best possible service, It MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
- NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DORM MOM OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT Dorm Mom SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Dorm Mom HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
The materials on Dorm Mom are provided with "RESTRICTED RIGHTS." Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in applicable laws and regulations. Use of the materials by the U.S. Government constitutes acknowledgment of Dorm Mom's proprietary rights in them.
- Dorm Mom is not responsible for clothing items that bleeds, shrinks, or otherwise changes as a result of normal washing.
- Dorm Mom is not responsible for lost articles unless proven that we were responsible for the loss. Remember to complete the inventory form during every laundry pickup.
- Dorm Mom is not responsible for items labeled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in client's clothing items. Please check before Dorm Mom picks them up.
- Dorm Mom is not responsible for items not placed in the Dorm Mom's Laundry bags upon pick-up.
- Losses cannot be claimed against laundry turned in without an inventory form that details items you turn in to us.
- Dorm Mom is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else. Client agrees not to leave such items in their clothing or in the laundry bags.
- Dorm Mom is not responsible for any loss, damage or theft of items left unattended for pick up-or drop-off by Client. Dorm Mom will not leave any bags unattended. All bags of clean garments must be signed for by client or an authorized person.
- Dorm Mom reserves the right to refuse cleaning any item.
- Dorm Mom does not guarantee removal of all stains.
- Although Dorm Mom is not liable for damage to or loss of clothing due the fault of the third party cleaners or service providers, if Dorm Mom at its sole discretion desires to, we will reimburse clients for lost or damaged clothing in an amount to be determined by Dorm Mom - this amount cannot exceed $50.00 per item or $150.00 per load of laundry. Clients must notify Dorm Mom within 3 business days of receipt of a delivery of any lost or damaged items from that particular delivery. Failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
- Dorm Mom will provide a laundry bag for weekly laundry pickup clients. However we will charge a $10 fee for additional bags required there after within the same semester. Clients who purchased a one time service may request a Dorm Mom bag for an additional $10.00. The bags provided may be able to hold much more than the poundage limit for your service plan. It is your responsibility to stay within your plan's poundage limit.
- Dorm Mom will charge an overage fee for laundry that exceeds the plan signed up for. This overage will be billed to the credit card used to sign-up. The client is responsible for all overage charges that may arise from using the service. The fee may be charged right away or at the end of the service cycle depending on location. The Client has access to all bills paid and can request a review of charges at any time.
- Dorm Mom will bill your usage by weighing your laundry on a scale we provide. Your laundry is weighed when it arrives at our facility and the quantity received noted. If the weight is more than the plan you signed up for, we will bill overage charges at a rate you agreed on your service purchase. The weight reported by us is the acceptable measurement to determine how much laundry you turned in. You can weigh your laundry yourself to help you determine the accuracy of the weight we reported but our measurement is final. If you would like to dispute the weight reported, please send us an email detailing your dispute and we will provide a resolution. In the instance we cannot come to an agreement, your service will be cancelled and the weight we reported will be the final measurement and any bill arising from it will be final.
- Dorm Mom is only responsible for your laundry and advised that you refrain from putting any other person's laundry along with yours.
- Dorm Mom is not obligated to wait on client laundry pick-up beyond the scheduled pick-up time. All wait times will be at our discretions and we will not be obliged to reschedule pick-up for that week.
- You are responsible for letting us know if you are unable to hand in your laundry 24 hours prior to scheduled pick-up. Dorm Mom will treat missed pickups as no-show and will not allow double the poundage for your next pick-up. We will thus assess overage charges for the following week if you do go over the allotted poundage.
- Some campuses may have restriction on having outsiders on campus or how far in they can go. You are responsible for bringing your laundry out to where Dorm Mom is able to pick it up.
- You are responsible for giving Dorm Mom access to the space that requires cleaning. If you live in the dorms, you are responsible for obtaining the necessary pass to allow an external person (a guest) to come into your room to render cleaning service. Students living off-campus are responsible for providing access to their living space.
- You are responsible for providing electricity, water and other utilities Dorm Mom may require to provide cleaning service to you. Dorm Mom is not liable for any charges arising from the use of such utilities.
- Dorm Mom will provide cleaning supplies but you may at your own risk, request us to use cleaning agents you own.
- You are responsible for letting us know of any potential allergies you may have to known cleaning supplies and we will avoid using such products. Dorm Mom cannot be held liable for allergies or discomfort that develop as a result of cleaning agents used. We use the best and popular cleaning solutions out there and will honor your request to use personal supplies.
- It is your responsibility to make sure your home is cleaned as specified in our checklist. You can politely ask for an item on the checklist to be redone.
- You are responsible for putting away personal effects like used condoms, bloody tissues and other items that are private. Please place these items in a garbage bag and we will gladly take them out.
- Dorm Mom does not guarantee removal of all stains
- Dorm Mom reserves the right to refuse cleaning all or a part of your home. When we do, we will make the appropriate refund.
- Misrepresentation of the size of the space to be cleaned may attract additional charges or a refusal on our part to clean the extra space not anticipated when the order was placed. We will notify you of additional charges prior to performing the clean.
- As part of our satisfaction guarantee, Dorm Mom will only reclean for free a living space that you deem was cleaned unsatisfactorily within 24 hours of the initial clean.
- It is a violation of our terms of service to solicit our cleaners. Please direct all questions to Dorm Mom at 1-877-478-5332. Violating our terms of service nullifies any potential refund irrespective of the circumstances.
- When you place your order, fulfillment of service request may take anywhere from 24 hrs to a week depending on your location.
- Dorm Mom reserves the right to cancel services at anytime due to unforseen circumstances beyond our control. Services cancelled prior to the beginning of the semester will receive a full refund. Services cancelled after some part of the services has been used will receive a partial refund. Refund may take anywhere from 1 to 2 weeks to process. You can view the full text of the Refund Policy
- You can cancel your services at anytime. We will refund the unused portion of the service fee paid less $15 plus 3% of total amount paid. You are responsible for all fees accrued during the provision of the service.
- We have the right to reschedule services. We will notify you of such rescheduling atleast 24 hours before we are scheduled to provide the service.
- To reschedule your service, you need to let us know 24 hours prior to the provision of the service. Failure to do so will attract a $10 fee per schedule.
- If you do not show up for scheduled cleaning or pickup, you will forfeit 50% of any fees paid for that service and no refund request whatsoever will be granted. The balance must be applied toward a future service fee. Please make arrangments to grant us access to your apartment or laundry bag if you are not going to be available.