|
|
|
| We would mail out to you upon sign-up Dorm Mom laundry bags that can hold up to 25 lbs of clothing - they are extra large bags. Each Dorm Mom bag would be considered a load
|
|
| If you have to do shirts, pants, sheets and towels, we recommend 2 bags of Laundry. If you do not have much to do, then 1 bag would be enough.
|
|
| When you sign up, the bbag you received depends on your plan selection. o be done each week through the semester.
|
|
| Unfortunately, you cannot use your own laundry bags. Dorm Mom provides you with specially made laundry bags free of charge to ensure the bags receive special care and properly accounted for. Only the laundry bag you receive from Dorm Mom would be acceptable during pickup.
|
|
| Simply come on the website, click "My Account" and add more bags. Allow a week to receive the additional bag. You can also call 1-800-Dorm Mom or send an email to support@dormmom.com to request any change to your laundry account.
|
|
| Sure, you can tell us what detergent or bleach you would like to be used on your cloths. When you sign up, you are able to select your favorite detergents to get the level of clean and perfumed smell you are accustomed to. If you do not make a selection, we would use the best product out there that gives the best clean.
|
|
| We would ensure that all clothing items we get from you are returned cleaned and neatly folded. In the case something is missing, we would ensure you get it back or your next wash will be free. We would also re-imburse you for the lost item after making sure, the loss was caused by Dorm Mom. We would keep an inventory of each load and make sure everything is returned.
|
|
| You can cancel at anytime and get a refund of the unused portion of the fees you paid for the service. Refunds are made according to out Refund Policy To cancel, send an email to support@dormmom.com or go to "My Account" on the website and click Cancel Service.
|
|
| Print out and fill in the Special Care tag on what special care your item of clothing requires and place it on the item before placing in laundry bag. We would ensure adherance to your selection.
|
|
| If you are on the semester plan or one of the plans for our community members, we would block out a time on our schedule to have your cleaning done on a regular interval depending on your choice during sign-up.
|
|
| See our checklist of what we do when we clean your apartment.
|
|
| No, there is no limitation on the size of the space to be cleaned but each cleaning is assigned a 2 hour period. If 2 hours is not enough, you may request additional cleaning times for an extra fee.
|
|
| We recommend you are present during every clean but you do not have to be. We would need to gain access to your living space to do the cleaning.
|
|
| Dorm Mom has its cleaning crew and each cleaner has passed an Iron clad background check to ensure the safety of your property and you. Not to worry, Dorm Mom is insured for $2,000,000
|
|
| Simply email or call us and we would reschedule to come have your room cleaned. If the missed appointment is not scheduled within a week of the cleaning, you would forfeit that clean and not be eligible for a refund.You can send an email to Reschedule@dormmom.com to request a change in your cleaning appointment or better yet, call us at 877-478-5332 .
|
|
| You can cancel at anytime and get a refund of the unused portion of the fees you paid for the service. Refunds are made according to out Refund Policy To cancel, send an email to support@dormmom.com or go to "My Account" on the website and click Cancel Service.
|
|
| Dorm Mom has partnered with Amazon.com to provide delivery of non-perishable items to any address in the United States. In the near future, Dorm Mom would offer customized grocery shopping from your local store if you need to get perishable items. A Dorm Mom would receive your order, go shopping for you and deliver your grocery to your Dorm Room, Apartment or home. A service fee will apply for each delivery. |
|
| Browse the grocery store and add items to your shopping cart. We would ship right to your dorm room or apartment.
|
|
| Delivery depends on the shipping method you select. If you live in one of our communties, we would deliver your groceries right to your doorstep.
|
|
| You can order as much as you want or even just one item.
|
|
| You pay for your groceries as you would when you go to the store in person. You basically add groceries to your shopping cart and on checkout, you pay only for the groceries you bought. You can pay by credit card or using paypal. Different shipping options are offered. For orders above $25 and eligible for Amazon Super Saver, shipping is free but may take longer to ship.
|
|
| We would leave your items at your general mail reception. Read our Terms and Conditions of Grocery Delivery for more information.
|
|
| Sure, if you would need a box of Pop Tarts every week for a full semester, you are able to set automatic delivery and you will get a constant supply of pop tarts.
|
|
| Grocery shopping is not a subscription service, you only pay when you order groceries.
|
|
|